Contact Support
Americas Technical Support and Customer Service contact information is provided below according to product group.
Contact information for other geographies is available below in pdf form for your convenience.
Consider the following guidelines when determining whether you need to contact Technical Support or Customer Service:
Technical Support - Questions about the installation or use of your software. Including error messages and other questions about the use of your software.
Customer Service - Product unlocking [MapInfo products], order status, tracking number or any other general inquiry.
Choose a Geography
- Americas
- Europe, Middle East and Africa (excluding Germany) [PDF]
- Germany [PDF]
- Australia and New Zealand [PDF]
- Japan [PDF]
Americas
DOC1 Products
Technical Support
- Hours: Monday - Friday from 8:30 am to 6:00 pm EST, excluding US holidays
- Phone: 877-DOC1TEC (877 362 1832) or +1 952 703 2165
- Fax: +1 301 683 6888
- Email: pbbi.support@pb.com
Customer Service
- Phone: 800 552 2511, option 3
- Email: custserv@mapinfo.com
Encom Products
Technical Support
(GIS - Discover, Discover 3D, Discover Mobile and Engage3D)
- Hours: Monday - Friday from 8:00 am to 7:00 pm EST, excluding US holidays
- Phone: 800 552 2511
- Fax: +1 518 285 6080
- Email: pbbi.support@pb.com
(Compass)
- Hours: Monday - Friday from 8:00 am to 7:00 pm EST, excluding US holidays
- Phone: 800 552 2511
- Fax: +1 518 285 6080
- Email: pbbi.support@pb.com
(Geophysics)
- Hours: Monday - Friday from 8:00 am to 7:00 pm EST, excluding US holidays
- Phone: 800 552 2511
- Fax: +1 518 285 6080
- Email: pbbi.support@pb.com
Customer Service
- Phone: 800 552 2511, option 3
- Email: custserv@mapinfo.com
Group 1 and Sagent Data Flow Products
Technical Support
- Hours: Monday - Friday from 8:30 am to 8:00 pm EST, excluding US holidays
Phone:
- Standard Support: 800 367 6950 or +1 301 731 2316 (if dialing from outside the US)
- Premium Support: 877 365 24x7 (2497) and then dial your access code.
Visit the Premium Support page for additional information regarding Premium Support.
- Email: pbbi.support@pb.com
Customer Service
- Phone: 800 552 2511, option 3
- Email: custserv@mapinfo.com
MapInfo Products
Technical Support
- Hours: Monday - Friday from 8:00 am to 7:00 pm EST, excluding US holidays
- Phone: 800 552 2511, option 1 or +1 518 285 7283
- Fax: +1 518 285 6080
- Email: pbbi.support@pb.com
Customer Service
- Phone: 800 552 2511, option 3
- Email: custserv@mapinfo.com